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Frequently Asked Questions

Frequently Asked Questions

Basic Information

The Donovan stands out among apartments in Lee's Summit by offering a welcoming resident experience centered on exceptional customer service from both the leasing and maintenance teams. Residents enjoy thoughtfully designed apartment homes, premium amenities, and convenient access to shopping, dining, and neighborhood destinations while benefiting from a professionally managed community.

The leasing office at The Donovan is open Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 5:00 PM. The office is closed on Sundays.

The Donovan opened in 2020 and includes approximately 327 apartment homes in Lee's Summit. Current apartment availability can be found on the floor plans page of our website.

The leasing team at The Donovan can be reached by phone at 816-541-2880, by email at [email protected], or through the online contact form on our property website. Contacting the leasing office is the best way to ask questions about availability, pricing, and tours.

The best way to receive updates about apartments, pricing, specials, and availability at The Donovan is to contact the leasing office directly by phone, email, or submit an inquiry through our property website.

Renters insurance is required at The Donovan, subject to the lease terms and community policy. Residents may use their own renters insurance provider or enroll in the Assurant renters insurance program offered by the community.

The Donovan offers a resident referral program. Eligible residents may receive a $500 referral credit when the referred resident identifies them before applying, meets all program requirements, occupies the apartment for the required period, and remains in good standing.

If apartment homes are fully leased, The Donovan offers a waitlist for floor plans that are unavailable or currently on notice. Prospective residents can join the waitlist directly through the property website by selecting their desired floor plan.

The Donovan is a smoke-free community. Smoking and vaping are not permitted anywhere within the apartment community.

The leasing team at The Donovan supports English and Spanish. Additional language assistance may be available depending on staffing and resources.

Tours and Availability

Yes. Prospective residents can schedule a tour of The Donovan by contacting the leasing office or using the online tour scheduling tool available on the property website.

The Donovan offers virtual touring options. Prospective residents can explore available virtual and 3D tours through the property website.

To schedule a tour for a specific apartment at The Donovan, contact the leasing team and request the available apartment home or floor plan you would like to see. Tour availability depends on occupancy and apartment readiness.

Current apartment availability at The Donovan can be viewed on the property website or confirmed with the leasing office. Availability may change quickly based on applications, move-ins, and upcoming vacancies.

The Donovan is currently offering $99 application and administrative fees plus one month concession on select one-bedroom apartments, subject to change. Prospective residents should confirm current offers with the leasing office.

The Donovan offers self-guided tours. Virtual tour options are also available through the property website.

A valid government-issued photo ID is required for everyone touring The Donovan, including guests accompanying another prospective resident.

The Donovan offers weekend tours on Saturdays from 10:00 AM to 5:00 PM. After-hours tours should be confirmed with the leasing office.

Apartment availability on The Donovan website's floor plans page is updated regularly and reflects current leasing activity.

Floor Plans and Apartment Features

The Donovan offers a variety of apartment floor plans in Lee's Summit, including studio, one-bedroom, and two-bedroom layouts. These floor plan options are designed to meet a variety of lifestyle, household, and space needs.

Apartment homes at The Donovan include a full-size in-home washer and dryer in every apartment.

Apartments at The Donovan are equipped with air conditioning and heating to provide year-round comfort for residents in Lee's Summit.

Apartment homes at The Donovan include a private balcony or patio.

Additional on-site storage is available at The Donovan for $35 per month. Subject to pricing and availability changes.

Apartments at The Donovan are serviced by AT&T, providing residents with home internet services.

The Donovan offers accessible apartment features and step-free routes in select areas of the community. Prospective residents who need accessible features should contact the leasing office to discuss available options and accommodations.

The Donovan does not currently include smart-home features such as keyless entry, smart thermostats, or smart locks.

Square footage at The Donovan varies between 479 and 1,453 sqft depending on the floor plan.

The Donovan offers furniture-rental partnerships through CORT Furniture, providing residents with a flexible furnished living option.

Lease Terms & Fees

Rent at The Donovan varies based on the apartment floor plan, square footage, location within the community, interior features, and current market availability. Prospective residents should review current pricing on the floor plans page or contact the leasing office for the latest rent ranges.

The Donovan offers lease terms ranging from 3 to 13 months, depending on apartment availability and current leasing conditions. The leasing team can explain which lease lengths are available for specific apartment homes.

The security deposit at The Donovan ranges between $300 and $500 based on apartment size. Applicants with conditional approval are subject to higher security deposits.

When signing a lease at The Donovan, residents may be charged prorated rent, applicable security deposit or approved deposit alternative costs, pest control fees, trash fees, and charges for any optional rentable items. Application and administrative fees may also apply.

The Donovan charges a $300 administrative fee.

Monthly rent at The Donovan does not include water, sewer, pest control, trash, or optional rentable items. Additional recurring charges vary based on the apartment home and resident selections.

Utilities are not included in monthly rent at The Donovan. Residents are responsible for applicable utility charges according to the lease agreement and community billing structure.

The Donovan offers short-term lease options with a minimum lease term of three months, subject to current availability and pricing.

The Donovan offers the DepositIQ deposit alternative program, subject to eligibility and approval requirements. Residents should contact the leasing office for complete program details.

Early termination at The Donovan requires repayment of any leasing concessions received, plus a lease buyout equal to two months of rent, in accordance with the lease agreement.

The Donovan strives to provide renewal information approximately 90 days before lease expiration, although timing may vary.

Application and Screening Requirements

To apply for an apartment at The Donovan, complete the online application by selecting your preferred apartment home on the property website and following the application steps provided. Applicants will be asked to submit the required information and supporting documentation during the application process.

Yes. Prospective residents can apply online by selecting an available apartment home on The Donovan website, completing the online application, submitting the requested documentation, and authorizing the required screening. The leasing office is available to answer questions throughout the application process.

Application approval at The Donovan typically takes 24–36 hours, provided all required income verification documents are submitted correctly. Processing times may vary depending on document completion and screening turnaround.

If an application for The Donovan is not approved, the admin fee is refunded, and applicants may reapply within 30 days, subject to the community's screening policies and requirements.

Qualification requirements at The Donovan include a minimum household income of three times the monthly rent. Credit history, rental history, background screening, and other qualifying criteria are also considered as part of the application review.

Yes. The Donovan accepts guarantors or co-signers, subject to the community's screening requirements and approval criteria.

Yes. Background checks are required as part of the standard apartment application process at The Donovan. Screening may also include credit, rental history, and income verification in accordance with community policy and applicable laws.

The Donovan charges a $50 application fee and a $300 administrative fee. The administrative fee is refundable only if the application is denied, subject to community policy.

Yes. Roommates may apply together for the same apartment home. Income and credit qualifications are evaluated collectively as part of the overall application review.

Payments and Rent

Residents of The Donovan pay rent via Bilt.

The Donovan is partnered with Flex to provide residents with a flexible payment method. Payment plans are not accepted.

Rent at The Donovan is due on the 1st of each month. A late fee of 15% of your total rent is applied on the 5th if we have not received payment.

The Donovan provides residents with access to account information and autopay options through their Bilt account.

Yes, a 3% processing fee is applied to all credit card payments.

Utilities and Internet

Utilities at The Donovan are billed separately from monthly rent. Residents are responsible for applicable utility charges, including water, sewer, pest control, and trash, along with any optional rentable items. Additional utility responsibilities should be confirmed with the leasing office before move-in.

The Donovan offers high-speed internet service through AT&T. Community-wide Wi-Fi availability in shared amenity spaces needs confirmation.

Internet service at The Donovan is provided by AT&T. Service speeds and available plans vary depending on the provider and selected package.

There are no mandated technology or cable fees at The Donovan.

Typical monthly utility costs at The Donovan start at approximately $55, although actual costs vary depending on apartment size, occupancy, seasonal usage, and utility consumption.

The Donovan offers fiber or gigabit-speed internet through AT&T, subject to provider availability and selected service plan.

Community Wi-Fi is available in the clubhouse.

Parking and Transportation

Parking is available at The Donovan. Uncovered parking is available on a first-come, first-served basis. Optional reserved parking includes carports for $35 per month, detached garages for $95 per month, and attached garages for $150 per month, subject to availability.

Open, uncovered parking is available on a first-come, first-served basis. Reserved parking options, including carports and garages, are available for an additional monthly fee.

The Donovan offers open first-come, first-served parking, along with optional reserved carports, detached garages, and attached garages for an additional monthly fee. Availability varies by parking type.

Yes. The Donovan offers universal electric vehicle charging stations for resident use.

The Donovan does not offer bike storage.

The Donovan does not have designated guest parking. Guests are asked to park in available uncovered parking spaces.

The Donovan offers quick access to multiple highways, making commuting throughout the Kansas City metro area convenient. Public transportation options in Lee's Summit are limited.

The EV charging stations at The Donovan are located next to building 829, and charging rates vary.

Amenities and Property Features

On-site amenities at The Donovan include a resort-style swimming pool, grotto, 24-hour fitness center, yoga studio, sports lounge, grilling areas, dog park, three-season room, reservable guest suite, coworking spaces, business areas, package room, and scenic ponds with deck seating. These amenities are designed to support recreation, wellness, remote work, and everyday convenience.

Yes. The Donovan has a resort-style swimming pool that is open daily from 10:00 AM to 10:00 PM during the pool season, subject to seasonal operation and community policies.

Yes. The Donovan offers a 24-hour fitness center for residents. The property also includes a dedicated yoga studio to support a variety of fitness routines.

Yes. The Donovan has a clubhouse that also serves as the leasing office. The clubhouse is not available for private reservations, but residents are welcome to use the space with a limited number of guests in accordance with community policies.

Yes. The Donovan offers multiple coworking and business spaces to support residents who work remotely or need flexible workspace options.

The Donovan offers a secure package room for resident deliveries.

Package deliveries are placed in the community's package room, which is secured through resident key fob access. This controlled-access system helps provide secure package pickup for residents.

Yes. The Donovan offers resident events and community activities that vary from month to month. Programming is planned throughout the year and may change based on the community calendar.

The fitness center at The Donovan is open 24 hours a day for residents.

The Clubhouse is open 24 hours a day for residents.

The package room is accessible 24 hours a day.

The Donovan features controlled-access buildings with resident key fob entry.

The clubhouse is not available for private reservations. The community does offer a reservable guest suite, but reservation procedures, fees, and availability should be confirmed with the leasing office.

Quiet hours and community rules at The Donovan are outlined in the lease agreement and community policies. Residents are expected to follow guidelines regarding noise, guests, parking, pets, smoking, and the proper use of community amenities. Specific quiet hours need confirmation.

Pet Policy

Yes. The Donovan is a pet-friendly apartment community in Lee's Summit, subject to the current pet policy, fees, and community restrictions.

The Donovan allows up to two pets per apartment home. The community charges a $350 non-refundable pet fee per pet and $35 monthly pet rent per pet. Pets must weigh 80 pounds or less, and breed restrictions apply.

Yes. The Donovan offers an on-site dog park for resident pets.

Service animals and emotional support animals are accommodated at The Donovan in accordance with applicable federal, state, and local fair housing laws. Residents requesting an accommodation should contact the leasing office regarding the required documentation and approval process.

Chipman Road Animal Clinic and Lee's Summit Animal Hospital are the nearby veterinarians.

Maintenance and Emergency Requests

Residents at The Donovan can submit a maintenance request through the resident portal, by calling the leasing office, or by emailing the leasing team. Providing complete details about the issue helps the maintenance team respond as efficiently as possible.

Maintenance response times at The Donovan are between 48 and 72 hours. Routine maintenance requests are addressed as promptly as possible, while emergency maintenance requests receive priority service.

Emergency maintenance is available by calling the leasing office and selecting Option 2 to reach the after-hours emergency maintenance line. Residents should use this option only for qualifying maintenance emergencies.

Emergency maintenance issues generally include situations such as active flooding, major plumbing leaks, loss of essential utilities where applicable, fire-related hazards, security concerns, or other conditions that could threaten resident safety or property. Residents should follow the community's emergency maintenance procedures for guidance.

Yes. The Donovan provides preventive maintenance services, including quarterly filter changes and monthly pest control service.

Move-in and Move-out

Before move-in, each apartment home at The Donovan is professionally prepared through the standard make-ready process, including cleaning, maintenance review, inspection, and readiness verification before the next resident arrives.

Yes. Apartment homes at The Donovan are cleaned and made ready before each new resident moves in.

Residents are required to provide a 60-day written notice by completing, signing, and returning the required notice form to the leasing office at least 60 days before vacating. Additional move-out instructions are provided by the leasing office.

Security deposit refunds are processed according to the lease agreement and applicable law after any applicable deductions for damages, cleaning, unpaid balances, or other allowable charges. Specific refund timing needs confirmation.

Elevator reservations are not required at The Donovan. Residents are simply asked to keep building entrances accessible for other residents while moving in or out.

Yes. The Donovan provides a move-in checklist and can provide contact information for preferred local moving companies upon request.

To help support a full deposit refund, residents should repair holes created by mounted televisions, artwork, or entertainment systems, thoroughly clean the apartment, remove all personal belongings, and leave the home in the same condition in which it was received, normal wear and tear excepted.

Corporate, Short-Term, and Special Programs

Yes. The Donovan accepts corporate leases from approved companies and offers furnished housing options through its furniture program. Additional furnishing fees apply.

Yes. The Donovan offers short-term leases with a minimum lease term of three months, subject to availability and pricing.

The Donovan does not accept affordable housing vouchers or assistance programs.

Yes. The Donovan offers furniture rental partnerships through CORT Furniture, allowing residents to furnish their apartment home without purchasing furniture outright.

Yes. The Donovan offers preferred-employer discounts for first responders and students, subject to eligibility and current program availability.

The Donovan offers student-friendly leasing support through its guarantor program. Qualified guarantors may apply with prospective residents to help meet income requirements. The community does not advertise by-the-bed leasing.

Sustainability and Eco-Friendly Features

The Donovan includes sustainability features such as community recycling and LED lighting. The community also offers electric vehicle charging stations, helping support more sustainable transportation options.

Yes. The Donovan offers a community recycling program for residents.

No, The Donovan does not offer energy-efficient appliances.

Apartment homes at The Donovan include LED lighting. The property does not currently offer smart thermostats.

The Donovan offers universal electric vehicle charging stations. The community does not offer bike storage, and public transit options in the area are limited.

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